I’m committed to creating user-centric, intuitive designs that solve real problems.

Hello! I'm Mandy, a dedicated UX designer with a passion for improving digital interactions. With a background in startups, customer service, and conversational design, I work on projects that prioritize innovation and simplicity, making a lasting impact on users.
My Superpower in Action
01

Customer Whisperer

With 8 years as a flight attendant, I mastered the art of delivering top-notch customer service.
02

Startup Trailblazer

As the sole designer in a startup, I took on multiple roles, driving innovation and creating from the ground up.
03

Voice Experience Architect

Worked with Amazon Alexa to design smooth, intuitive voice interactions in the realm of conversational design.
04

Design Alchemist

Skilled at simplifying complex problems into user-friendly, elegant solutions through creativity and strategic design.
Years of experience

8

Industries served

2
0

Client retention

9
9
%

The story of how I got into UX Design

July 2015
Began as a Flight Attendant at United Airlines
Started my career as a flight attendant, which shaped my ability to understand and empathize with diverse customer needs in high-pressure environments.
June 2021
Enrolled in UX Design Bootcamp at Designlab
After rethinking my career direction during the COVID-19 pandemic, I pursued a 6-month intensive bootcamp to master UX design principles. The program introduced me to design thinking, wireframing, and prototyping, helping me develop the technical foundation needed for the transition.
Jan 2022
Started Freelancing as a UX/UI Designer
Completed the Designlab bootcamp and started applying my skills as a freelancer. During this time, I worked on small-scale projects, focusing on building user-friendly interfaces and gaining hands-on experience in interaction design and usability testing.
June 2022
UX/UI Design Intern at a Travel Startup
Joined a travel startup focused on building a couchsurfing platform for female travelers. In my role as the sole UX/UI intern, I played a pivotal part in designing and launching the MVP within a 2-month sprint.
My main focus was creating a secure and user-friendly onboarding process to ensure safety and trust for users joining the platform. I developed user flows, wireframes, and interactive prototypes that emphasized security measures and an intuitive experience for female travelers.
August 2022
UX/UI Designer at Oben Health
As the sole UX designer, I led the development of three cross-platform healthcare products at Oben Health, improving healthcare access for underserved communities. I developed the UX strategy for an innovative barbershop care model, working closely with PMs and engineers to bring scalable, user-centric solutions to life.
Sep 2023
Enrolled in M.S. in HCI at UC Santa Cruz
Enrolled in the Master's program in Human-Computer Interaction to deepen my expertise in UX design. Simultaneously, I joined ALT Games Labs as a Gameplay and Gamified Interactions Designer, focusing on enhancing user engagement through gamified sleep health solutions for college students.
June 2024
UX Design Summer Intern at Amazon Alexa
Secured a UX design internship with the Amazon Alexa Audio team, where I led the end-to-end design of a travel-related Alexa feature.
Now
Seeking Full-Time Opportunities in UX/UI Design
Currently actively looking for full-time UX/UI design roles where I can apply my diverse skillset and passion for creating impactful, user-centric experiences.